Frequent Asked Questions

Please check your Junk/Spam mail box first.

If there is nothing in the Junk/Spam mail box as well, the most likely reason is that you had input a wrong email address into our system when ordering.

In this case, please Contact Us and leave your message and the correct email address. To avoid this happening again, the best way is to register as our member. It is easy and completely free.

No, you do not need to be a member to purchase on our website. However, we strongly recommend customers Register, because of the following reasons:

1) A registered member does not need to re-input their shipping details on every order.
2) Members can login to their account and check their order details at anytime, without waiting for our automated emails.
3) To avoid any typos when you input emails, addresses etc.
4) Members have a higher purchasing limit when paying by credit card or PayPal.

This is similar to the first question. Here is how to resolve this problem:

1) Always check your Junk/Spam mail box first.
2) If it is not in your Junk/Spam mail box, click here to ask our system resend your activation email.
3) Still have not received it? You might have typed in a wrong email address, please use the correct email address or an alternative one instead.

We accept Visa, Mastercard & American Express credit cards, PayPal as well as direct-deposits in our bank. Please click here to check our bank account details and payment options.

We offer free shipping Australia wide on every order. Please click here for our Shiping Policy details.

Every order that we receive payment before 3:00pm (Sydney time, working days) is guaranteed to be packed and shipped on the same business day. Other paid orders will be shipped on the next business day.

However, when the order will be delivered to your address is beyond our control. It depends on where you are located and how busy Australia Post is. For an estimated delivery time, please click here to input your post code and get an estimated delivery time.

For small sized orders that are sent in bubble envelopes, there are no tracking numbers. All other orders come with tracking numbers.

Parcels are not automatically insured. We are not reponsible for lost parcels. If you need your parcel insured, please Contact Us.

Fast delivery! If your order payment is cleared before 3:00 pm (AEDT, business day) Sydney time, your order will be dispatched on the same day. Otherwise, it will shipped on the...

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